Hotel Reception & Front Desk – Nagano, Japan Full Time

We are hiring for the upcoming season!

Madarao and Tangram are one of the fastest growing international resorts in Japan yet still offers small crowds on countless powder days with an annual snowfall of 10 to 14 metres.

Located in Nagano, with direct access from Tokyo on a 2-hour bullet train, the resort offers 20 chair lifts and easy access (within 40 mins) to neighbouring resorts like Myoko and Nozawa Onsen. Madarao is growing a reputation for openly encouraging inbound tree-skiing within its bowl-like terrain!

Active Life Japan owns and operates 4 hotels, 1-5 minutes walking distance to Madarao Kogen: Active Life Madarao, Hakken by Active Life, Xplore by Active Life and Space by Active Life. As one of Madarao’s largest employers, we offer an immersion into the Japanese winter resort lifestyle and a working-holiday unlike anywhere else.

In addition to wages, accommodation, food, discounted passes and commissions, Active Life also offers a free inter-resort shuttle to nearby resorts, Myoko, Nozawa, Lotte Arai, Kijimadaira and X-Jam until 16/2.

We’re looking for mature and authentic people with absolute respect for other cultures and people, a high level of emotional intelligence, a sense of humour and a strong work ethic.

If this truly sounds like you, send us  your CV and tell us why you want to work in Madarao, with Active Life, along with the role and your suitability.

Hotel Reception and front office staff

We are after friendly, professional and resilient hotel reception staff to work across several of the Active Life Hotels (shift work). Arguably the most important role in a hotel, so we are after the best in the biz!

Desired skills & attributes:

• Enjoy and take pride in being the face of the brand
• Exceptional customer service skills that never falter
• Strong written and verbal communication skills (English)
• Comfortable with technology such as emails, navigating reservation systems, POS systems and experience with cash handling
• Excellent at multi-tasking and dealing with distractions while maintaining high customer service standards
• Sharp problem solver with a knack for dealing with difficult customers
• Strong attention to detail, time management, and organisation skills
• Social, energetic and enjoy engaging with customers and colleagues of different cultures
• Great use of initiative and highly safety conscious
• Happy to take direction and receive feedback
• Willing to help set-up and pack-down hotels at the start and end of the season
• Must be open to cross-training across other functions and fill in other functions across the hotels as required

Required:

• Minimum of 4 years customer service experience
• Minimum of 2 years front office/reception experience in a hotel or similar high-pressure environment dealing with a variety of customers/guests
• Eligible for the Japan Working Holiday Visa (if not a Japanese Citizen)
• Must be able to provide 2 relevant references

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