Operations Manager Full Time NEW

About Snopro
Snopro delivers premium ski and snowboard rentals directly to guests’ accommodation, saving them time and removing the hassle of traditional rental shops.

We’ve spent 16 years building successful operations across three New Zealand locations and have now completed our first season in Niseko. With Japan growing quickly, we’re looking for someone who can help lead the next stage.

The role
This is a permanent, year-round position primarily based in Niseko, with approximately three months each year spent in Queenstown, New Zealand.

You’ll start on the ground in Niseko for the upcoming winter, leading our delivery and ski-tech crew through the season. After Japan, you’ll head to New Zealand to support the Queenstown operation and help keep both sides of the business connected.

During winter, it’s all about people, equipment, vehicles, schedules and great guest service. Outside the peak periods, you’ll help recruit the next crew, improve our systems, strengthen local partnerships and prepare both operations for the season ahead.

What you’ll be doing
Leading, motivating and working alongside our delivery and ski-tech crew
Coordinating daily deliveries, guest fittings and equipment movements
Keeping the operation organised during busy storm days and peak holiday periods
Helping recruit, train and support seasonal staff
Building a positive crew culture where people work hard and enjoy the season
Managing vehicles, equipment, stock and operational setups
Maintaining strong relationships with hotels, property managers and local partners
Solving problems quickly and keeping guests happy
Helping improve our systems and grow Snopro across Japan and New Zealand

You’ll be a good fit if you
Have solid ski or snowboard industry experience
Have led teams in a busy, practical working environment
Enjoy being on the floor with the crew, not managing everything from behind a desk
Are organised and calm when plans change and the pressure builds
Understand ski equipment, rental operations or resort logistics
Can bring energy to a team while still holding people accountable
Want a proper year-round career in the snow industry
Are comfortable spending time in both Japan and New Zealand
Rental experience, Japanese language ability and existing Japanese working rights would all be major advantages.

What’s included
A competitive year-round package
Performance-based KPI bonus
Ski pass
International travel between Japan and New Zealand
A long-term career with a growing international snow business
Back-to-back seasons in two of the world’s best ski destinations, with plenty of time for summer missions in between
A crew of people who genuinely love the mountains

Apply
No cover letter required.

We want to meet the real you, not read an AI-generated application. Apply through our short video screening and answer five straight forward questions about your experience, and why this role appeals to you. Feel free to send your CV to the email below in addition.

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Tagged as: rental, ski