William Baker

Phone Number: +447541 801227

Email: Will.bak3r1@gmail.com

Address: Usk, Monmouthshire, Wales, NP15 1BG

DoB: 15/02/2005

Nationality: British

Covid Vaccination status: Vaccinated

Languages Spoken: Fluent English, Basic German

Personal information:

I am a passionate and enthusiastic individual, with great problem-solving skills who excels in both independent and team-based contexts. My teamwork and customer service skills have been developed by my experience as a waiter/kitchen porter at a busy garden centre, and as a lifeguard at Haberdashers School, which I plan to continue up until the ski season starts. I am also hoping to become a swimming teacher in that time. In particular, this experience in a kitchen and customer service environment has motivated me to work as a chalet host – where I can combine my keen interest in cooking with my passion for delivering excellent customer service where I can home in my skills at Orchards Cookery.

Previous Experience:

Lifeguard, Haberdashers Monmouth School Sport Club

(August 2022 – ski season starts) (part time)

•       Displayed effective communication skills whilst handling possible customer conflict situations, including ensuring everyone has fair access.

•       Gained strong customer service skills through day-to-day interactions with customers and managing situations appropriately

•       Developed good teamwork skills by working with a team of lifeguards and other staff members

•       Gained strong organisational and time-management skills by ensuring pool procedures and health and safety protocols are followed

Waiter/Kitchen Porter, Raglan Garden Centre + Usk Garden Centre

(March 2021 – July 2022) (part time)

•       Developed strong customer service skills through taking customer orders, serving customers, and delivering all-round customer satisfaction.

•       Gained experience of working in pressured situations by customer disputes and conflicts

•       Gained strong teamwork skills by working in a team of kitchen and waiting staff

•       Gained strong working knowledge of kitchen best-practices – including food health and safety protocols, knowledge of dietary requirements, cleaning requirements, food storage, and cooking times

•       Gained cooking skills by preparing basic meals for customers, and helping senior staff where needed

Education:

Two Week Orchards Cooks Course

Time: 25/9/23 to 6/10/23

Included:

·       Avalanche Talk – Introduction to Avalanche Dangers

·       The course will boost my confidence, develop culinary skills and knowledge of cooking.

·       A detailed “chalet guide” which contains all the information I need to run a successful chalet.

·       Food hygiene course

·       Wine tasting course

Haberdashers School, Monmouth

A-Levels:

Maths – D

Economics – B

Psychology – C

GCSE:

•       10 GCSEs at grade A*, A and B

Skills:

•       Strong interpersonal and customer service skills, including managing disputes and conflict

•       Good cooking skills and the ability to create meals that conform to dietary limitations

•       Effective organizational abilities that ensure tidiness, cleanliness, and adherence to health and hygiene requirements

•       Excellent at working in a team and cooperating with colleagues to deliver excellent service

•       Basic German

•       Full drivers’ licence since September 2022

•       Beach Lifeguard Qualification (NVBLQ)

Hobbies and Interests:

•       Cooking and baking for friends and family

•       Active gym-goer, with a passion for physical activity, skateboarding and well-being.

•       Socialising with friends and enjoying art and music.

•       In the school choir

•       Water polo captain for school

•       Reading

•       Keen Gardener

References:

·       David Lawson (Music Teacher at Monmouth School for Boys) – +44 7768096390 Lawson.David@habsmonmouth.org

·       Dan Richards (Head Duty Officer at Monmouth School Sports Club) Richards.Daniel@habsmonmouth.org

·       Nicola Rees (Family Friend) @reesnicola2@gmail.com