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Mikyla Hooper Lending Coordinator
New ZealandFor the last 4 years I’ve been working in corporate banking, but now I want to try something different to spark more passion and joy. My love for people and travel led me to study hospitality and tourism and I am excited to continue developing these skills in a new environment.
I am a hard worker, motivated individual, I take pride in my work and enjoy interacting with diverse groups of people. My time working in hotels has given me a good base of hospitality and customer service skills. Banking has given me confidence when dealing with difficult situations and the ability to hold a professional manner when under stress.
When I’m not working, I’m planning my next travels, hiking and being outdoors or spending time with friends. My latest travel project was spending 5 months backpacking Europe with my husband at the time which required high organization, patience and strong adaptability.
Education
- 2016-2018 Bachelor of Applied Hospitality and Tourism Mangement at Pacific International Hotel Mangement School
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Achieved with Distnction
Experience
- 2021 - Current Lending Coordinator at TSB
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Daily use of comprehensive systems, customer service and triage of lending applications. Support lending team with daily lending tasks and modifications
- 2019-2021 Customer Service Representitve at TSB
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Ability to successfully build and maintain long lasting rapport with all customers. Meeting customers’ needs and identifying solutions appropriately and completing tasks within a timely manner.
- 2017-2018 Food and Beverage & Housekeeping Attendent at Plymouth International Hotel
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Providing the highest possible standard of customer service / care. Working effectively and managing time well, to ensure all tasks are completed in a restaurant and housekeeping departments. Dealing with enquiries in a timely manner. Continually keeping a high standard of service while working within a team to ensure job completion and the smooth-running of a shift.