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Mikyla Hooper Lending Coordinator

New Zealand
Attention to DetailcommunicationConsistent customer care and serviceFood and Beverage SkillsHousekeeping tasksProblem SolvingTeamwork and PlanningTime management and organisational skills
Management & Other

For the last 4 years I’ve been working in corporate banking, but now I want to try something different to spark more passion and joy. My love for people and travel led me to study hospitality and tourism and I am excited to continue developing these skills in a new environment.

I am a hard worker, motivated individual, I take pride in my work and enjoy interacting with diverse groups of people. My time working in hotels has given me a good base of hospitality and customer service skills. Banking has given me confidence when dealing with difficult situations  and the ability to hold a professional manner when under stress.

When I’m not working, I’m planning my next travels, hiking and being outdoors or spending time with friends.  My latest travel project was spending 5 months backpacking Europe with my husband at the time which required high organization, patience and strong adaptability.



2016-2018 Bachelor of Applied Hospitality and Tourism Mangement at Pacific International Hotel Mangement School

Achieved with Distnction


2021 - Current Lending Coordinator at TSB

Daily use of comprehensive systems, customer service and triage of lending applications. Support lending team with daily lending tasks and modifications

2019-2021 Customer Service Representitve at TSB

Ability to successfully build and maintain long lasting rapport with all customers. Meeting customers’ needs and identifying solutions appropriately and completing tasks within a timely manner.

2017-2018 Food and Beverage & Housekeeping Attendent at Plymouth International Hotel

Providing the highest possible standard of customer service / care. Working effectively and managing time well, to ensure all tasks are completed in a restaurant and housekeeping departments. Dealing with enquiries in a timely manner. Continually keeping a high standard of service while working within a team to ensure job completion and the smooth-running of a shift.