Elliot Kitching

Professional summary
Capable employee passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in hotel establishments.

Work history
Supervisor, 03/2022 to Current

JD Sports – Aberdeen

·   Built customer retention and satisfaction by delivering top-quality service.

·   Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.

·   Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.

·   Dealt with customer complaints and rectified product and service issues.

Administrator, 06/2020 to 03/2022
JD Sports – Aberdeen

·   Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.

·   Effectively managed incoming and outgoing mail to maximise office efficiency.

·   Interacted with customers professionally by phone, email and in-person to deliver accurate service information.

·   Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

Front of House Team Member, 06/2018 to 06/2020
Glebe House – Aberdeen

·   Elevated guest experiences by delivering tailored, personalised customer service.

·   Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.

·   Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.

·   Confidently managed customer requests by listening actively to concerns and providing positive solutions.

Education
SVQ Level 4, Computer Science, 08/2019 to 05/2020

Robert Gordon University – Aberdeen, ABE

Skills
·   Customer service

·   Inventory oversight

·   Processes and procedures

·   Operations management

·   Customer rapport

·   Issue resolution

·Customer service

·Inventory oversight

·Processes and procedures

·Operations management

·Customer rapport

·Issue resolution

Languages
English :Native

French :Intermediate

Contact
Address : First Floor Flat, 117 Crown street, Aberdeen AB116HN Address : First Floor Flat, 117 Crown street, AB116HN, Aberdeen

Phone : 07473794089

Email : elliot3043@gmail.com