Personal Details: Charlie Howard

59 Heybridge Avenue, London, SW16 3DY

Mobile: 07835 473346

Howardcharlie46@gmail.com

Date of birth: 4th November 2003

Skills and strengths

• Very experienced in hospitality and customer facing roles
• Excellent customer service skills
• Self-motivated, able to take the initiative and work unsupervised
• Enthusiastic team player
• Always enjoy a challenge and learning new skills

Work and Volunteering Experience

• Snow Ranger – Esprit Ski December 2022-April 2023

In this role I took on lots of responsibility working with children in a ski resort. This meant that I had to be focused at all times to ensure everyone was having a great experience, safe and on time for their activities. I was also entrusted with occasionally helping to teach the children to ski. Part of this role also saw me working as a resort rep on transfer days, being the face of the company greeting guests at the airport and being in charge of moving up to 60 guests at a time to the resort.

• Bartender – The Regent Pub Balham October 2021-present

In this position I have developed excellent customer service skills and productivity by working within a very hectic hospitality environment. I also learnt skills as a bartender that would allow me to settle into bar work with ease.

• Waiter – Brother Marcus Balham August 2021 to October 2021

I excelled at not only taking orders, greeting the guests and delivering brilliant customer service, but also in using my initiative to help my colleagues. At this job Ireally gained important team working skills under pressure.

• Newspaper Delivery – Dutties Newsagents Streatham – 2018 to 2021

For over 3 years I delivered newspapers every morning for a local Newsagent. Working 7 days a week, from 6:30am in all weathers, this job developed my resilience and commitment to work.

• Beyroots Restaurant Tooting Market, Front of House – May 2020 to July 2021

Main duties included greeting diners, taking order and serving. I learnt to be comfortable and confident dealing with the public and delivering a quality service. Working in this environment, late at night, where there’s lots of people, loud music and always something to do, gave me my first experience of working under pressure.

• Assistant, Ates Kitchen Tooting Market – June to September 2020

Ates Kitchen is situated in Tooting market and offers hot food and groceries. Main duties included serving customers and working with food. As it was a small shop it was only me and the owner present, so there was always work to be kept on top off and I often had to use my own initiative.

• Sea Scout Volunteering 2017-2019 

I was a keen Sea Scout (with the 4th Streatham Sea Scouts) since the age of 9. For 2 years I volunteered with looking after the Cub section, helping them go on trips, taking them boating and weekly meetings. Managing upto sixty 8-11 year olds is not always easy but I learnt problem solving, planning and leadership skills.

Education, Achievements and Interests

Chestnut Grove academy 2015 – 2020

• GCSE English literature 5
• GCSE English language 6
• GCSE Maths 6
• GSCE History 6
• GCSE Geography 7
• GCSE Film 8
• GCSE Science 6, 6
• Bronze and Silver Duke of Edinburgh Award
• Qualified ‘Pulling Licence’ (Boating)
• I am very interested in playing football, sports in general and film
• Graveney sixth form 2020-2022
• A Level Film B
• A-Level History C
• A-Level Economics C

Referees

• Jack Ellis, General Manager, The Regent Pub: 07453 509240
• Bhavesh, Dutties Store Owner: 07801 521025