Cara Anderson

CONTACT DETAILS:
0613 022 948

cara.elisabeth@hotmail.com

DOB – 16/12/1994

DESCRIPTION

I’m a 27-year-old from Brisbane, Australia who recently moved to the Netherlands. I have a lot of experience and knowledge in the hospitality and hotel industry, as well as experience working in social media and digital marketing for 5 years before venturing back into the hospitality world. Previous to arriving in Europe I was living and working on Lord Howe Island at Pinetrees Lodge, voted Tripadvisor’s best hotel in both Australia and in the South Pacific as a barista and all-rounder. Before that, I was living and working at Emirates One & Only Wolgan Valley, one of Australia’s most prestigious resorts as a guest services agent.

I love to travel and seek out new adventures, I have a huge passion for coffee, food, and wine. I love to cook and share my favourite recipes with friends and family. I am a well-mannered, reliable, and enthusiastic worker. I have strong customer service skills and will come to work every day with a positive attitude and eagerness to work alongside a great team of people. I am always keen to learn new skills as well as share the knowledge and skillset I currently possess with others.

SKILLS

English native speaker

High level of customer service

Fully trained barista

Latte art skills

Waitressing skills

Large knowledge of food and dietaries

Able carry three plates

Housekeeping and cleaning experience

Well-versed in OPERA PMS

Creative problem-solving

Friendly

Attentive learner

Adaptable

Attention to detail

Social media marketing

Organic social media content planning

Drafting copy for email marketing campaigns

Data monitoring

Proficient in Microsoft Office

HOSPITALITY EXPERIENCE

Barista and All-Rounder at Pinetrees Lodge Lord Howe Island

2021/2022 Season

Barista – senior barista during breakfast service each morning ensuring quality coffees with consistent latte art.

Waitress – serving our guests in the resort restaurant with high-quality customer service, vast knowledge of the daily rotating menu with accompanied wine pairings, an understanding of food allergies and intolerances with open communication with chefs.

Housekeeping – daily services of all rooms and cottages as well as completing full cleans for check-in/check-out rooms.

Customer service – remembering all guests’ names and interests to be able to suggest and organise activities for them whilst on the island.

Training new staff in all areas from food and beverage to housekeeping.

Supervisor at Deedot Coffee House

Aug 2016 – Jan 2018

Supervisor – assign tasks to staff members, time and priority management, opening and closing procedures of the store, stock taking and ordering, cash handling, and counting.

Senior barista – high knowledge of all coffees, milk textures, shots, and pours as well as great latte art skills.

Front of house – high standard of customer service, greeting and seating customers, customer satisfaction, handling complaints.

Guest Services Agent at Emirates One & Only Wolgan Valley

March 2021 – July 2021

Handling of all guest check-in and check-out procedures.

Guest experience – conducting pre-arrival phone calls and emails, creating guest itineraries, booking all guest activities, transport, and restaurant reservations, and ensuring all guests’ expectations are met to the best of my ability.

Night auditing – monitored and submitted all daily reports, balanced and audited departmental revenue accounts, completed guest billing supplements, rolling the PMS system.

Well-versed in OPERA PMS.

Handling and responding to guest complaints and requests.

Training new staff in all front office standard operating procedures for the resort.

Regular multi-hire in the Food & Beverage department.

Ensuring guest satisfaction is high across all areas of the resort.

Senior Barista at Lost Boys Cafe & Bar

Oct 2015 – Aug 2016
Senior barista

Latte art

Opening and closing procedures of the store

Customer service

Daily takings of the till

Ordering stock

Barista at R&R Coffee Shop

Aug 2014 – Feb 2015
Barista

Customer service

Opening and closing procedures of the store

Daily takings of the till

Ordering stock

REFERENCES

Available upon request.