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Andrea Clemson Hospitality Assistant/Manager
Sunshine Coast QLD, AustraliaI am currently seeking a customer service role for the upcoming winter season 2023/2024.
I am a fun-loving, bubbly and energetic individual that loves working with people.
I have 10+ years all-round experience in the hospitality industry including; fine dining bar and restaurant service, front of house; hosting, waitress, housekeeping and management.
I also have a background in nursing, teaching yoga and nannying.
My strength is my communication, high quality customer service skills and high attention to detail.
My wide range of experience in hospitality roles has given me high quality customer service skills, and the flexibility and confidence to adapt to different hospitality roles and environments.
I am passionate about creating environments to support the well-being of people.
I know the value in providing great hospitality to create memorable moments and unforgettable experiences.
I am passionate about creating beautiful experiences in every moment, everyday.
I have a positive attitude and a hard work ethic. I love to learn, am reliable, flexible and adaptable.
It has always been a dream of mine to work in the snow. I am passionate about snowboarding and snow sports.
Education
- 2015-2018 Registered Nurse at Australian Catholic University
- 2008-2013 Victorian Certificate of Education at Essendon Keilor College
- Jan-March 2022 Advanced Yoga Teacher 500hours at Bhakti Yoga Shala
- Jan- Dec 2019 Beginner Yoga Teacher 200hrs at Summer Healing Yoga
- 2011 Hospitality Certificate 4 at Eve Bar
Experience
- 2021-2023 Bar & Restaurant Manager at Prince on Collins
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Management of Bar and Bottle service (60 staff)
High Quality Customer Service
VIP Service
Fast paced & High quality cocktail and bar service
Fine Dining Restaurant and Front of House
Handling Customer complaints - Jan 2023- September 2023 All round assistant at Mac Backpackers
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Housekeeping
Change over
Linen change, laundry up to 130 beds
Meeting and Greeting guests
Assisting reception; check ins and checkouts
Assisting guests with any enquiries
Entertaining guests
Hostel event hoisting; internal and external activities; pub crawl, pub quiz, movie night
Map Tours and Education - 2016-2023 Yoga Teacher at Summer Healing Yoga
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Vinyasa, Ashtenger, Meditation, Pranayama, Yin
Facilitating 1:1 focused classes
Facilitating group classes up to 40 people
Public speaking - 2013-2019 Food and Beverage Assistant at The Esplanade Hotel
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Wedding catering and service
Event set-up, service, and pack down
HIgh Quality Customer Service
Front of House
Fine dining and Restaurant Service
Bartending
Cash Handling and POV systems
De-escalating communication techniques
High quality staff training
Team leadership
Creating and Implementing Shift goals
Creating and Implementing bar and wine menu Creating, implementing and evaluating efficient cleaning procedures, open and close of service
Fast paced & High quality service for Brunch, Lunch, Dinner and Cocktail service - 2011-2014 Food and Beverage Assistant at Catering company; Royal Melbourne ShowGrounds
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High quality restaurant service for various events
Fast paced and High quality Lunch and Dinner service
Set up and Pack Down procedures
High quality customer service
Working within an adaptable team
Following instructions and task delegation
Barista
Cleaning - April 2019- October 2021 Registered Nurse at Alfred Hospital
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Therapeutic communication
Nursing assessment, implementation and evaluation
First aid & CPR experience
Health education and promotion - 2019-2023 Nanny at Private
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Looking after children aged 4-12
Assisting with homework and creative activities
Outdoor excursions
School pick up and drop off
General housekeeping and cooking - November 2021- July 2022 Houskeeping at Palm Cove Apartments
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Cleaning hotel rooms 1-4 bedrooms
High quality cleaning
Efficient change over
Timely, high quality cleaning
Linen change and Laundry
Industrial and Deep cleaning